Terms & Conditions

These terms apply to airport transfers, Meet & Greet, Airport Fast Tracking and tour packages arranged by Goodlife Holidays in Kenya. By sending us an enquiry or confirming a booking you accept them.

Enquiries and quotes

A form submitted on this website is an enquiry, not a confirmed booking. We reply with availability and a price, and nothing is reserved until you confirm in writing and we confirm back. Quotes are valid for seven days unless we say otherwise, because airport charges and park fees change.

Prices

All prices on this website are quoted in US dollars. Prices cover what is listed for the service. They do not include international airfare, visa and eTA fees, travel insurance, park fees where these are payable separately, tips, drinks, laundry or anything described as not included on the service or package page.

Confirmation and payment

Transfers are confirmed on receipt of the information needed to meet you. Tour packages require a deposit at the time of booking, with the balance due before travel. We will set out the amounts and the dates in writing before you pay. Payment methods are confirmed with your quote.

Changes and cancellations

If you need to change or cancel, tell us as early as you can — the earlier you tell us, the more we can recover. The charges that apply are set out in our Cancellations & Refunds policy, which forms part of these terms.

What we are responsible for

We are responsible for arranging the services you book and for the conduct of our own drivers, greeters and agents. We are not the supplier of third-party services such as accommodation, lodges, airlines or park entries; those are provided by their operators under their own terms. We will always tell you when a booking is with a third party.

Passports, visas and health

You are responsible for holding a valid passport, the correct visa or eTA, and any vaccinations or health documents required for your journey. We are happy to advise, but we cannot be responsible for a missed flight, a refused entry or a delay caused by incomplete travel documents.

Delays and events beyond our control

Airport transfers are scheduled around your flight. Where a flight is delayed we monitor it and adjust the pickup at no extra charge. Where a delay, strike, weather event, road closure or similar event outside our control changes a plan significantly, we will offer the best alternative available and will not charge for time lost through our own error.

Liability

Our liability for any claim is limited to the price of the service you booked with us. We are not liable for indirect losses such as missed onward flights, missed tours or lost business. Nothing in these terms limits liability that cannot be limited under Kenyan law.

Governing law

These terms are governed by the laws of Kenya, and any dispute is subject to the jurisdiction of the Kenyan courts.